NeoSpin Terms and Conditions

Welcome to NeoSpin Online Casino. These Terms and Conditions govern your use of our website, games and services. By registering an account at NeoSpin Online Casino, you confirm that you have read, understood and agreed to be bound by these terms. If you do not accept any part of this document, you must refrain from using our platform.

Our Company and Licensing

NeoSpin Online Casino is operated by Metlait SRL, a company registered under the laws of Costa Rica, No. 3-102-911867, with its registered address at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. Paysafe transactions are processed on our behalf by Tronabriz Limited. We operate under e-gaming licence No. 0000064 issued by the Tobique Gaming Commission. For dispute resolution, we work with EGIS, an alternative dispute resolution body operating under the regulations of our licensing authority, reachable at disputes@egis-adr.com. Any unresolved disputes are settled by arbitration in Costa Rica, and claims must be filed within one year of the incident.

Eligibility and Restricted Territories

We provide our services to players in Australia, New Zealand, Canada (except Ontario and New Brunswick), Norway, Germany, Austria, Switzerland and other permitted countries. We do not accept real-money play from residents of Afghanistan, Bahrain, Belarus, Belgium, Brazil, Bulgaria, China, Cuba, Cyprus, Estonia, Greece, Iran, Iraq, Israel, Japan, Latvia, Lithuania, Malta, the Netherlands, North Korea, Poland, Romania, Russia, Ukraine, the United Kingdom, the United States, and several other restricted jurisdictions as listed on our website. Players in Sweden cannot receive bonuses, promotions, VIP programs or loyalty point exchange. We strictly prohibit the use of VPNs or any other tools to bypass geographic restrictions, and doing so may result in confiscation of winnings. You must be of legal gambling age in your jurisdiction to create an account with us.

Account Registration

To use our services, you must register a single personal account using accurate and truthful information. At NeoSpin, we reserve the right to request identity verification at any time, including government-issued ID, proof of address and proof of payment documents in Latin or Cyrillic script. We may also request phone or video verification. If you fail to complete verification within two weeks of our request, your account may be locked. We at NeoSpin do not tolerate duplicate accounts, and any such accounts may be closed with funds forfeited.

Deposits and Withdrawals

Our casino currently supports currencies including EUR, USD, AUD, CAD, NZD, NOK, BTC, BCH, ETH, LTC, USDT, XRP, DOGE, TRX, ADA and BNB. Our internal operating currency is EUR, and we do not offer fiat-to-crypto exchange. You may change your account currency only after completing the first stage of our welcome bonus. Minimum deposits start at 20 EUR/USD, with varying minimums for other currencies and cryptocurrencies. We offer 18 deposit methods including Visa, Mastercard, Skrill, Neteller, Paysafecard, Flexepin, MuchBetter, MiFinity, Interac, and major cryptocurrencies, all processed instantly and free of charge.

Withdrawals at NeoSpin Online Casino are subject to minimum amounts depending on the chosen method, and we apply daily, weekly and monthly withdrawal limits across all currencies. Progressive jackpot wins are paid in full and do not count toward these limits. Amounts exceeding a method's limit will be paid in instalments. Each deposit must be wagered three times before a withdrawal request can be processed; otherwise, we may charge a processing fee or decline the withdrawal. We process approved withdrawals within 72 hours, though e-wallets, Interac and cryptocurrency payouts are typically instant once approved.

Inactive Accounts

If your account remains inactive for 12 consecutive months without login or play, we will apply a monthly dormancy fee of €25 until the account is reactivated or the balance is depleted.

Bonuses and Promotions

Our Total Welcome Pack offers up to 300% matched on your first four deposits, plus free spins, as detailed on our promotions page. Here at NeoSpin, we also provide a Highroller First Deposit Bonus, Daily Cashback, Wednesday Free Spins, Weekend Reload offers and a Bonus Cancellation feature. Unless stated otherwise, bonuses are valid for 14 days and carry a standard wagering requirement of 40x. Our default maximum bet while wagering a bonus is €6.5 / $7 / A$10, and slot games contribute 100% toward wagering while table games, live casino and lottery games contribute only 5%. Certain games, including jackpot slots and specific named titles, cannot be played with an active bonus.

You may hold only one active bonus at a time, and any bonus is automatically cancelled if your balance falls to 0.05 in your account currency. We at NeoSpin reserve the right to refuse or withdraw bonus funds if we detect bonus abuse, including patterns where bonuses reach 70% of deposits across 5–9 deposits, or 50% across 10 or more deposits. Bonuses and promotions are not available to players registered in Sweden.

Our Loyalty Program

Our NeoSpin Loyalty Program automatically enrols every registered player and consists of 16 statuses, from Colibri through to Lion. You earn complimentary points for real-money wagers on slots and other games, which determine your status and corresponding rewards, including loot boxes, cash prizes and wheel-of-fortune spins. VIP players at NeoSpin Online Casino receive exclusive bonuses, VIP-only tournaments, early access to new games and a dedicated 24/7 personal manager. We may suspend or remove VIP status if no deposit has been made for 30 consecutive days.

Games and Fair Play

We offer over 5,800 games sourced from more than 80 certified providers, including Evolution, Pragmatic Play, NetEnt, Play'n GO, Playtech and many others. Our games catalogue includes slots, live dealer tables, jackpot games, table games, specialty games, lottery and sports betting. All games on our platform use certified random number generators and encrypted data transfer to ensure fairness and security. We note that NetEnt and Amatic are not available to players in Australia, and Play'n GO and Pragmatic Play are not available in Sweden.

Responsible Gambling

We are committed to promoting responsible gambling and provide tools to help you manage your play, including deposit limits, loss limits, wagering limits, time-outs and self-exclusion options. If you believe you may have a gambling problem, we encourage you to contact our support team or a professional organisation for assistance.

Limitation of Liability

We strive to provide uninterrupted access to our services, but we do not guarantee that our website will always be available or free from errors. We shall not be liable for any losses arising from technical failures, third-party payment processing delays, or circumstances beyond our reasonable control. Our liability, where applicable, is limited to the amount held in your account at the time of the dispute.

Changes to These Terms

We may amend these Terms and Conditions at any time to reflect regulatory, operational or business changes. We will publish updated terms on our website, and continued use of our services after such changes constitutes your acceptance of the revised terms.

Contact Us

If you have any questions regarding these terms, our bonus conditions, or your account, our support team is available 24/7 via live chat or email at support@neospin.com. We also provide a contact form and FAQ section, and VIP players receive support from a personal account manager.